The best approach to cure worker misconduct, according to New Columbia Business School study, is communication. However, employee monitoring eliminates all of the benefits.
Workplaces are gradually resuming, but the epidemic has prompted a continuous rise in remote and gig work, with no indication of slowing down. With more workers than ever doing their jobs from home, misconduct is easier to commit and harder to prevent.
Now, new research from Columbia Business School Assistant Professors of Management Vanessa Burbano and Bennett Chiles investigates the strategies that work best to prevent gig and remote worker misconduct, such as straying off task or shirking responsibility. When employers communicate company values, employees are more likely to stay on task, according to the study.
However, the study also shows that employer surveillance, while useful in and of itself, negates any advantages of proactive outreach efforts.
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